Cloud hosting company QuickBooks iNSYNQ is in recovery mode after an attack by the MegaCortex virus that forced it to go offline, the company said it would take a few more days to get all its customers back online.
The company ‘s director, Elliot L., said in a personal blog post on July 22 that the access iNSYNQ become partially to customers and is now working with a cybersecurity firm to remove the virus from its system. There is also no evidence at this point that any information has been compromised or deleted. The company said it was able to catch the attack early on, but the recovery process will be lengthy and customers can see .megacortex files on some currently unavailable records.
“Fortunately, most of the files that have been affected are smaller files and do not include QuickBooks or Sage files,” he said.
The company initially posted a warning on July 18 stating it had been hit with ransomware on July 16.
Many customers took to Twitter to complain that the company was not being forthcoming with information regarding their inaccessible data.
“I am deeply aware and understanding of your frustrations and concerns during this process. There are many ways to ensure security and restore files – by now I am sure that you have read there many news materials that describe problems related to giving too many details about ways to combat such attacks and exchange information during them, “- said Lucanskiy.
In the meantime the company is suggesting its customers back their files up locally.